Refund policy

Return & Refund Policy

At Magwink, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.

Return Window

You have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in its original packaging with all accessories included.

  • A proof of purchase (order confirmation or receipt) is required.

How to Start a Return

To initiate a return, please contact us at info@magwink.com.

Once your return request is approved, we will email you:

  • The return address

  • Detailed instructions on how to send your item back

⚠️ Important:

  • Customers are responsible for return shipping costs.

  • We do not provide prepaid return labels.

  • Items returned without prior approval will not be accepted.

Return Address

Returns must be sent to our designated return facility.
The exact return address will be provided by email after your return request is approved.

Damaged or Incorrect Items

If your item arrives defective, damaged, or incorrect, please contact us at info@magwink.com within 48 hours of delivery and provide clear photos or videos of the issue.

After evaluation, we will arrange a replacement or refund at no additional cost.

Non-Returnable Items

We do not accept returns for:

  • Personalized or custom-made items

  • Personal care products (e.g. beauty items)

  • Hazardous materials or flammable liquids

  • Items marked as final sale

  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

To receive a different item, please:

  1. Return the original item following the return process above

  2. Place a new order for the desired item

European Union Customers

If your order was delivered to an EU country, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must be unused, in original condition, with all packaging and accessories included.
Return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

⏱ Please note: Your bank or credit card provider may take additional time to process and post the refund.
❗ If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@magwink.com